Frequently Asked Questions


GENERAL

Please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If you continue to encounter issues with your order or notifications please contact our customer service at: shop@thebulldog.com.

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please visit our returns/exchange section of the FAQs or email shop@thebulldog.com.

Feel free to reach out to us at any time by email; shop@thebulldog.com. We typically reply in 24-48 hours if you sent an email during business days, if you sent an email during the weekend the reply can take a day longer.

If you suspect you might have purchased a counterfeit (fake) grinder or any other The Bulldog product, you may forward a picture to us to confirm authenticity or compare your grinder against the grinders in our webshop.

PAYMENT

  • Visa / Mastercard
  • Paypal
  • Giropay
  • iDEAL  – Can only be used by Dutch customers
  • Mistercash / Bancontact
  • Mybank
  • Bank Transfer (Overboeking)
  • Sofort Banking

 

All the payments are done in Euro.

If you’ve had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:

    • The payment amount exceeds your daily spending limit.
    • Your debit card has been locked by your issuing institution. This often happens when you enter an incorrect Pin at an ATM more then a few times.
    • Missing or incorrect card information.
    • Our system is not able to verify the address provided to the card address on file.

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%. Thawte Web Security Solutions protects you and your credit card information every time you shop at The Bulldog, you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte. Encryption ensures that no one can access or use your personal information!

When paying for your purchase by credit card or bank transfer your payment is being handled by our Payment Service Provider, PAY.nl. PAY.nl offers a secured and trusted area to enter your payment details. You can be sure of a 100% safe transaction. PAY.nl is one of the world wide leaders in e-commerce payments systems and online payments security.

We apply a minimum order of € 15,00 on all orders. Shop wise, because shipping costs are excluded.

SHIPMENT

Netherlands € 6,50 / free shipping for orders over € 50
Europe (EU) € 9,50 / free shipping for orders over € 100
Rest Europe (non EU) € 12,50 / free shipping for orders over € 150
UK € 12,50 / no free shipping / extra charge 20% for Import Duty
Rest of the world € 24,50 / free shipping for orders over € 150

The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate. Only when the receiver is located in the UK, The Bulldog will charge 20% import duties at the point of sale.

Any necessary permits and / or permission from the various authorities are at your own expense and risk.

For more information regarding your country’s custom policies please always contact your local customs office.

We use different parcel couriers depending on the weight and destination of a shipment. We ship via PostNL, Fed-Ex, UPS, and DHL.

All orders will arrive padded and well-protected in sealed plain box(es) or padded envelope(s). Our staff is trained to handle all products with the utmost care, ceramics will be double checked for chips and given extra protection with bubble-wrap before going out for delivery.

There is no outside reference or marking of The Bulldog, we use the name Leidseplein In-en Verkoop B.V. as sender and not The Bulldog.

We start immediately processing your order, which actually means within 1-2 business days depending on the day. Orders placed in on Saturday or Sunday will be processed the next business day. We can not ship on national holidays.

Standard shipping times Benelux and Germany: 2-3 business days.
Rest of Europe: 4-7 business days.
International orders outside of the EU and Europe: 10-14 business days.

If you have not received your product(s), please contact our customer service: Benelux and Germany: 10 days after placing your order. Rest of Europe: 14 days after placing your order. International outside of the EU and Europe: 20 days after placing your order.

To track your order, please reference the tracking number listed on your email confirmation.

We do not ship to following countries because we have found that too many times shipments get lost at customs and/or the amount of import documentation and/or exuberant cost of shipping and duties. We are sorry to have to take these measures but truly hope for your understanding.

Afghanistan, Brazil, Central African Republic (CF), Chile, China, People’s Republic Of (CN), Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea (GQ), Falklands, Guinea Bissau (GW), Heard Island And McDonald Islands, Iran (IR), Iraq (IR), Johnston Island,Kiribati, North Korea, Mayotte Island, Myanmar (MM), Nauru, Niue, Russia (RU), Rwanda(RU), Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone (SL), Solomon Islands, Somalia (SO), St. Helena (S. Atlantic), Sudan (SD), Svalbard And Jan Mayen, Syria (SY), Tajikistan, Timor-leste, Tokelau Islands, Turkmenistan, Republic Of (TM), Tuvalu, Wake Islands Wallis And Futuna

When the receiver is located in the UK, The Bulldog will charge 20% import duties at the point of sale. You will see this extra charge in the shipping costs calculation.

RETURNS & EXCHANGE

Only items purchased on the official www.thebulldog.com/shop/ website can be returned within 30 days after receiving your order. All of our products (excluding sale items) can be returned as long as they have not been used and are in their original state and package material. Remember to use protective packaging for all breakable items.

We do not accept returns for items purchased in a physical The Bulldog Brand store or from other websites.

We do not offer exchange. If you prefer a different size or colour, follow our return guide and place a new order with the correct size via our website.

To initiate a return, please email costumer service: shop@thebulldog.com and you will be issued a return form. This return form you need to include in your return.

Please sent all returns to:
Leidseplein In- en Verkoop B.V.
c/o webshop
Kabelweg 86
1014 BC Amsterdam
Netherlands